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Thread: New version bug???

  1. #1
    Beginniner Participant edduprey's Avatar
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    Default New version bug???

    Is anyone else having this issue with the newest version we downloaded this morning?
    On 5 of the 8 PC's we have, BW is opening work orders REAL slow. When they do open completely, there is another LONG delay accessing any document attachments.
    Ed Duprey
    Great Lakes Trophies & Engraving, Inc.
    ASI #213208 - Proud Sponsor of the "Corvettes Conquer Cancer C6 Car"
    32635 Ford Road
    Garden City, MI 48135
    P: 734-266-1815
    F: 734-266-1817
    www.greatlakestrophies.com

    Supporting Our Past and Present Troops 100%

  2. #2
    NetSoft Studio Team M. David Matney's Avatar
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    Default Re: New version bug???

    How slow is it opening? Can you give a time in seconds?
    Best Regards
    M. David Matney
    Chief Developer
    NetSoft Studio
    http://www.NetSoftStudio.com

  3. #3
    Beginniner Participant edduprey's Avatar
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    Default Re: New version bug???

    5 to 10 seconds. Once or twice it even froze BW and we had to close it via task mgr.It is happening on Windows 7 Enterprise, XP Pro and Vista
    Ed Duprey
    Great Lakes Trophies & Engraving, Inc.
    ASI #213208 - Proud Sponsor of the "Corvettes Conquer Cancer C6 Car"
    32635 Ford Road
    Garden City, MI 48135
    P: 734-266-1815
    F: 734-266-1817
    www.greatlakestrophies.com

    Supporting Our Past and Present Troops 100%

  4. #4
    NetSoft Studio Team M. David Matney's Avatar
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    Default Re: New version bug???

    Did you apply all Windows and Office Updates (including non-critical updates) before installing? If you did, please contact Tech Support via phone so we can troubleshoot this for you.
    Best Regards
    M. David Matney
    Chief Developer
    NetSoft Studio
    http://www.NetSoftStudio.com

  5. #5
    Beginniner Participant edduprey's Avatar
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    Default Re: New version bug???

    I just tried it again - one work order was 11 seconds and another 9 seconds. The work order comes up and does not completely load all the data on the screen - last area that loads is the bottom right that shows the dollar values.
    Ed Duprey
    Great Lakes Trophies & Engraving, Inc.
    ASI #213208 - Proud Sponsor of the "Corvettes Conquer Cancer C6 Car"
    32635 Ford Road
    Garden City, MI 48135
    P: 734-266-1815
    F: 734-266-1817
    www.greatlakestrophies.com

    Supporting Our Past and Present Troops 100%

  6. #6
    Beginniner Participant edduprey's Avatar
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    Default Re: New version bug???

    All updates were applied
    Ed Duprey
    Great Lakes Trophies & Engraving, Inc.
    ASI #213208 - Proud Sponsor of the "Corvettes Conquer Cancer C6 Car"
    32635 Ford Road
    Garden City, MI 48135
    P: 734-266-1815
    F: 734-266-1817
    www.greatlakestrophies.com

    Supporting Our Past and Present Troops 100%

  7. #7
    Beginniner Participant edduprey's Avatar
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    Default Re: New version bug???

    Fixed! David had to access all of our PC's remotely to do a code fix on the new download and it worked. Thanks for the great service.
    Ed Duprey
    Great Lakes Trophies & Engraving, Inc.
    ASI #213208 - Proud Sponsor of the "Corvettes Conquer Cancer C6 Car"
    32635 Ford Road
    Garden City, MI 48135
    P: 734-266-1815
    F: 734-266-1817
    www.greatlakestrophies.com

    Supporting Our Past and Present Troops 100%

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