Crediting an Order

[Columbia Awards]

How do we create a credit amount to an order after the order has been billed? How do you return an item?

[M. David Matney]

Simply Duplicate the order, and change all quantities to their negative equivilent. For instance, if you sold A Quantity of 100 Acrylic awards. To do a Return, simply change the 100 to -100 quantity on the return order.

This will create a credit condition on the order, so the next step is you must refund the money also so the order has a $0.00 balance. So Post a payment showing the refund, again putting the payment in using the negative sign (i.e. -)