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Forum: Technical Support

Ask any technical support questions in this forum. If you are unsure of how to accomplish a certain task in BizWizard Professional, the user community can review your technical support issues as well as NetSoft Studio Technical support staff and assist you with answers to your questions.

  1. Sticky Thread Sticky: Network Connection Dropping

    If you are experiencing network connections dropping while running order manager, this is most likely caused by Windows power management for your...

    Started by M. David Matney, 08-10-2018 01:42 PM
    • Replies: 0
    • Views: 615
    08-10-2018 01:42 PM Go to last post
  2. Sticky Thread Sticky: Re-locating your Database to Another Computer

    If you need to move your database to a new computer or server, the process s extremely simple: Find where your database is stored currently,...

    Started by M. David Matney, 02-03-2017 03:32 PM
    • Replies: 0
    • Views: 3,160
    02-03-2017 03:32 PM Go to last post
  3. Sticky Thread Sticky: 01/08/2013 Error Starting BizWizard Order Manager

    On 1/8/2013 Microsoft issued a Windows and/or Office Update that has updated some files that will cause one of the Components required to run Order...

    Started by M. David Matney, 01-09-2013 03:35 PM
    • Replies: 0
    • Views: 7,768
    01-09-2013 03:35 PM Go to last post
  1. Purchase Orders not sending correctly

    We are having a problem when we fill out a purchase order and send it to a company. For some reason the shipping method get's changed to call us,...

    Started by GBAwards, 07-19-2017 01:05 PM
    • Replies: 4
    • Views: 3,571
    03-28-2018 04:10 PM Go to last post
  2. Print Price Labels

    Im having a difficult time printing price lables. Order manager does not seem to generate a price label for all of the products. How does it decide...

    Started by lmengrav14, 07-14-2016 01:40 PM
    prosuct price lables
    • Replies: 1
    • Views: 7,071
    08-19-2016 12:51 PM Go to last post
  3. Can't Change a Closed Order back to Open or post a payment

    We have an order that usually gets an invoice and something happened when the order was open that it didn't create an invoice. I can't change the...

    Started by GBAwards, 06-21-2016 05:15 PM
    • Replies: 1
    • Views: 4,218
    06-28-2016 07:11 AM Go to last post
  4. Top Products Report

    Instead of asking for 50 Top products per category by family, I asked for 5000 just to make sure that I get a complete record of all products sold. I...

    Started by halphalan, 01-09-2016 09:28 PM
    • Replies: 1
    • Views: 6,424
    04-13-2016 06:30 AM Go to last post
  5. What is purpose of Order Type in Maintain Order????

    What is the purpose of the ORDER TYPE IN MAINTAIN ORDER screen? It would be great if we can search it. THIS IS WHAT IT SAYS IN HELP "This...

    Started by abotrophy, 06-05-2015 11:36 AM
    • Replies: 1
    • Views: 7,345
    06-08-2015 07:55 AM Go to last post
  6. Shipping price report

    Is there a report where we can find what we charged for shipping over a period of time?

    Started by halphalan, 11-06-2014 09:21 AM
    • Replies: 1
    • Views: 15,590
    11-06-2014 01:13 PM Go to last post
  7. Adding cost of attribute to product

    I recently imported all products from shop kart to Order Mgr. Some products who have attributes that add cost, imported the attribute but not the...

    Started by Becks2481, 10-27-2014 02:03 PM
    • Replies: 1
    • Views: 7,177
    10-28-2014 11:50 AM Go to last post
  8. Can I delete an order after credit card was added as payment. Customer cancelled.

    I added a credit card payment to a shopkart order when I imported it into order manager. The customer is cancelling the order. I never...

    Started by abotrophy, 08-20-2014 11:37 AM
    • Replies: 1
    • Views: 7,901
    08-20-2014 01:04 PM Go to last post
  9. Sales Tax Table

    We are having trouble getting our tax rate to work correctly. I set up our sales tax table with the zip codes of our 2 locations. When we enter...

    Started by Katie Korte, 07-09-2014 11:39 AM
    • Replies: 1
    • Views: 7,417
    07-09-2014 01:19 PM Go to last post
  10. Can I ask order manager to change price of an item in shopkart?

    Wasn't sure where to put this question. Can I ask order manager to adjust a price in shopkart?? I find OM much easier to navigate and it...

    Started by abotrophy, 04-22-2014 08:37 PM
    • Replies: 3
    • Views: 11,481
    06-17-2014 02:52 PM Go to last post
  11. Duplicate products in Order Manager after Shopkart import

    We had a 2nd Shopkart webstore but deleted it after realizing that all the products in it get pulled into OM when we import from Shopkart, with...

    Started by bcstlmo, 05-30-2014 02:22 PM
    • Replies: 1
    • Views: 7,531
    05-30-2014 08:31 PM Go to last post
  12. Can I delete any companies from the company list (not customer list)

    I have a few orders where I was in a hurry and only added the necessary info on the top area (put x's in address) to create an order. Then I or...

    Started by abotrophy, 05-09-2014 11:40 AM
    • Replies: 1
    • Views: 7,248
    05-09-2014 01:04 PM Go to last post
  13. Sales Tax

    We have 2 locations with 2 different sales tax rates. We are trying to use the correct sales tax rate with each new order. We are also using...

    Started by Katie Korte, 05-02-2014 10:55 AM
    • Replies: 3
    • Views: 9,996
    05-02-2014 03:49 PM Go to last post
  14. Can I import customer data from quickbooks??

    Is there a way to import customer data such as address/phone number etc from quickbooks??

    Started by abotrophy, 03-26-2014 03:54 PM
    • Replies: 1
    • Views: 7,232
    03-26-2014 04:30 PM Go to last post
  15. Customizing or creating new forms

    Is there a way to either create new forms or customize existing ones? Example: I'd like to create a customer satisfaction survey that would have...

    Started by bcstlmo, 03-13-2014 01:59 PM
    • Replies: 1
    • Views: 6,655
    03-13-2014 06:05 PM Go to last post
  16. Customer import problems

    I'm trying to import my Quickbooks customers into Order Manager. The fields get assigned and we're doing the final import step when we get this error...

    Started by bcstlmo, 01-27-2014 02:43 PM
    • Replies: 1
    • Views: 7,358
    01-27-2014 02:50 PM Go to last post
  17. Imprinting Method choices at checkout

    When checking out, my Shopkart gives the customer 2 options for many products for imprinting method: Laser/Sandblast Engraving, or Full Color...

    Started by bcstlmo, 01-17-2014 07:15 AM
    • Replies: 1
    • Views: 6,857
    01-17-2014 07:17 AM Go to last post
  18. Inserting images into additional pages

    I'm trying to insert an image into one of my additional pages. It asks me for the image's URL. That implies that it's already online somewhere. I...

    Started by bcstlmo, 01-10-2014 04:06 PM
    • Replies: 1
    • Views: 6,385
    01-11-2014 08:18 AM Go to last post
  19. Corrupt data base help

    While I was on vacation I had an employee close BW before the database was finished being compacted. Lost a lot of accounting/invoicing data. No...

    Started by edduprey, 08-29-2013 07:58 PM
    • Replies: 3
    • Views: 10,565
    12-01-2013 07:20 PM Go to last post
  20. Exporting to Excel

    David, Is there a way I can export data from OM in Excel, that will create the format needed to import into ShopKart? Or something close? I'm having...

    Started by dickstrophies, 11-29-2013 09:28 PM
    • Replies: 1
    • Views: 7,963
    11-30-2013 01:04 PM Go to last post

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