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Forum: Technical Support

Ask any technical support questions in this forum. If you are unsure of how to accomplish a certain task in BizWizard Professional, the user community can review your technical support issues as well as NetSoft Studio Technical support staff and assist you with answers to your questions.

  1. End of Month Reconciliation

    Since August was my first full month using BW, maybe this would be a good time to review how to close the month, how to transfer numbers to...

    Started by 5StarAwards, 1 Day Ago 07:42 AM
    • Replies: 2
    • Views: 15
    5StarAwards
    8 Hours Ago 01:33 PM Go to last post

  2. How do I print...

    the Financial Posting Summarization Report? I can get it on the screen, but I want to print it to show it to my accountant.

    Started by 5StarAwards, 1 Day Ago 07:36 AM
    • Replies: 2
    • Views: 9
    5StarAwards
    8 Hours Ago 01:30 PM Go to last post

  3. Has an order been printed?

    Does BizWizard track, or in any way display whether or not an order has been printed out? Thanks, Brian

    Started by Brain, 4 Weeks Ago 11:33 AM
    • Replies: 4
    • Views: 92
    5StarAwards
    4 Weeks Ago 11:06 AM Go to last post

  4. Problem emailing from exchange-based server

    I am trying to email reports but I keep getting error messages. It must have to do with SMTP vs Exchange. How do I communicate this to my Exchange...

    Started by 5StarAwards, 4 Weeks Ago 05:33 PM
    • Replies: 6
    • Views: 73
    M. David Matney
    4 Weeks Ago 01:06 PM Go to last post

  5. Bizwizard Backoffice User Manuel

    We have not up to now been tracking our inventory through BW. We would like to start now, but need a refresher on building and receiving POs. When...

    Started by Becks2481, 07-01-2010 11:59 AM
    • Replies: 3
    • Views: 186
    5StarAwards
    4 Weeks Ago 05:31 PM Go to last post

  6. Document Layouts

    Is it possible for us to edit the layout on documents such as the invoice? I went in to the Manage Templates tab but there was html, nothing to view....

    Started by 5StarAwards, 4 Weeks Ago 05:44 PM
    • Replies: 1
    • Views: 57
    M. David Matney
    4 Weeks Ago 05:49 PM Go to last post

  7. Updating MY company information

    As I'm looking around in BizWiz I see that my company fax number is incorrect, but that is one of the non-editable fields. How can I fix this? We...

    Started by 5StarAwards, 4 Weeks Ago 05:40 PM
    • Replies: 1
    • Views: 47
    M. David Matney
    4 Weeks Ago 05:48 PM Go to last post

  8. New order, existing customer

    So I am about to enter and order for a customer that is in my database. Since we are just starting to use the system, this is a new order in BizWiz,...

    Started by 5StarAwards, 4 Weeks Ago 03:38 PM
    • Replies: 1
    • Views: 51
    M. David Matney
    4 Weeks Ago 04:17 PM Go to last post

  9. Deleting an order

    What is the reason behind or what am I doing wrong here. We are just getting started with BizWizard for production. 8/1 was my Go Live date. We have...

    Started by 5StarAwards, 4 Weeks Ago 02:13 PM
    • Replies: 3
    • Views: 54
    5StarAwards
    4 Weeks Ago 03:28 PM Go to last post

  10. Searching Products by Supplier Number

    Is it possible to search the product inventory by the supplier number rather than our own product number?

    Started by Columbia Awards, 04-07-2010 07:47 AM
    • Replies: 1
    • Views: 495
    M. David Matney
    04-14-2010 10:33 PM Go to last post

  11. Finished Products Built From Kits

    I know we went over the building of Kits and I may be missing something. The issue I have is that my finished product requires a price and the kit...

    Started by Columbia Awards, 03-22-2010 11:06 AM
    • Replies: 3
    • Views: 334
    Columbia Awards
    03-25-2010 01:19 PM Go to last post

  12. Balance Due Confusion

    Clients get confused when the Order Receipt has a Balance Due of $0.00. Can we clarify to the client that they do still owe money.

    Started by Columbia Awards, 03-22-2010 02:39 PM
    • Replies: 0
    • Views: 179
    Columbia Awards
    03-22-2010 02:39 PM Go to last post

  13. Crediting an Order

    How do we create a credit amount to an order after the order has been billed? How do you return an item?

    Started by Columbia Awards, 03-22-2010 02:37 PM
    • Replies: 0
    • Views: 190
    Columbia Awards
    03-22-2010 02:37 PM Go to last post

  14. Can't close due to backorder

    We use track inventory for most products. We have been running into problems where we can't close out an order due to backorder status. When we...

    Started by Briana312, 02-17-2010 08:49 AM
    • Replies: 1
    • Views: 424
    M. David Matney
    02-19-2010 08:43 AM Go to last post

  15. Company Details in Upgrade

    Just upgraded to V3.6.0 which fixes a number of problems we were having with the system however the company details have been amended and now include...

    Started by Phonse, 02-10-2010 11:34 PM
    • Replies: 1
    • Views: 376
    M. David Matney
    02-19-2010 08:39 AM Go to last post

  16. Multiple Emails

    As a new feature in 3.6 you.... Why? We want our multiple emails!

    Started by Columbia Awards, 02-05-2010 10:39 AM
    • Replies: 5
    • Views: 444
    M. David Matney
    02-09-2010 11:14 AM Go to last post

  17. Accounts Aging on same day

    We have had several incidents were several different client's accounts were aged to Past Due on the same day that the invoice was issued. This has...

    Started by Columbia Awards, 01-13-2010 01:36 PM
    • Replies: 1
    • Views: 508
    M. David Matney
    01-13-2010 04:13 PM Go to last post

  18. shipping balance due

    The other day we sent out 3 packages (different accounts) via UPS. Two of the three were no problem, but the third left a shipping balance due even...

    Started by awardsguy, 12-08-2009 08:06 AM
    • Replies: 1
    • Views: 548
    M. David Matney
    12-08-2009 11:11 AM Go to last post

  19. Disappearing Quotes

    I've had a couple of quotes disappear. I checked the default setting and it shows 270 days, but the 2 quotes that disappeared yesterday were there...

    Started by awardsguy, 11-04-2009 11:32 AM
    • Replies: 5
    • Views: 648
    M. David Matney
    11-04-2009 03:03 PM Go to last post

  20. Duplicate Purchase Order

    Is there a "Duplicate Purchase Order" function?

    Started by awardsguy, 10-22-2009 06:46 PM
    • Replies: 4
    • Views: 533
    awardsguy
    11-02-2009 05:09 PM Go to last post
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