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Forum: Technical Support

Ask any technical support questions in this forum. If you are unsure of how to accomplish a certain task in BizWizard ShopKart the user community can review your technical support issues as well as NetSoft Studio Technical support staff and assist you with answers to your questions.

  1. Captcha

    Lately we've been getting the following message when opening the backdoor of our website. This message appears instead of the two words needed to...

    Started by Nancy, 2 Weeks Ago 10:46 AM
    • Replies: 0
    • Views: 96
    2 Weeks Ago 10:46 AM Go to last post
  2. Order Confirmation E-mail Copy

    David, Thanks for your quick response to my other Order Confirmation E-mail request. There is a lingering part of that I'm not sure you...

    Started by datakes, 04-13-2015 01:25 PM
    • Replies: 7
    • Views: 13,271
    05-15-2017 09:34 AM Go to last post
  3. Too many redirects

    We have had three customers in the last week call because once they place their order they are unable to get back onto our website. They are...

    Started by Nancy, 05-15-2017 08:38 AM
    • Replies: 1
    • Views: 690
    05-15-2017 09:25 AM Go to last post
  4. Checkout problems - We know we're losing sales, the question is how much?

    We get frequent feedback from our clients that they experience technical problems during the checkout process. For example, recently we were...

    Started by Briana312, 05-27-2016 01:13 PM
    • Replies: 1
    • Views: 7,161
    05-27-2016 04:43 PM Go to last post
  5. Multiple sites

    I am adding the same items which we have designed to 2 sites. If I were to add several items to 1 site and then update our master catalog, would...

    Started by halphalan, 04-27-2015 06:56 AM
    • Replies: 0
    • Views: 5,188
    04-27-2015 06:56 AM Go to last post
  6. Mass Price Adjustments

    Mass pricing adjustments are a wonderful tool. My challenge is that once the change is implemented, and I've set a markup of XXX%, once I close the...

    Started by rcbawards, 08-18-2011 01:31 PM
    markup, mass price adjustments
    • Replies: 3
    • Views: 8,950
    04-12-2015 10:26 AM Go to last post
  7. Background Graphic

    I created a custom stylesheet for my site which changed the hard coded background from the gradient one that was created when the site was set up to...

    Started by datakes, 01-12-2015 07:14 AM
    • Replies: 1
    • Views: 15,649
    01-12-2015 04:42 PM Go to last post
  8. New Page

    When I create a new page in the quick links area, can I then link it to a product or category page? I want to show some examples of custom work in a...

    Started by halphalan, 10-28-2014 08:00 AM
    • Replies: 3
    • Views: 14,727
    10-30-2014 06:58 AM Go to last post
  9. Interactive attribute group

    We are developing a product line which does lend to the usual Attribute Group format. We need one in which the customer can respond by typing in an...

    Started by halphalan, 10-21-2014 03:15 PM
    • Replies: 1
    • Views: 6,368
    10-23-2014 07:40 PM Go to last post
  10. Product Export?

    I've been using the Product Import spreadsheet and it's very handy for those of us with multiple, customized stores. Is there also a way to export...

    Started by CollegiateAwards, 08-17-2014 01:49 PM
    • Replies: 2
    • Views: 8,395
    08-27-2014 03:53 AM Go to last post
  11. Product Search showing items from categories I've inactivated

    Please help me understand what I'm doing wrong. I inactivated a number of resin trophy subcategories. Then I did a search, for example, I checked...

    Started by Briana312, 08-21-2014 08:57 AM
    • Replies: 1
    • Views: 6,136
    08-26-2014 01:02 PM Go to last post
  12. JDS Catalog Fixes

    Resin Award -------------------- 01 should not be in front of ----------------- 01JBNN Series 01JDUR Series 01JRCM Series 01JGT Series...

    Started by dickstrophies, 07-03-2014 05:24 PM
    • Replies: 3
    • Views: 9,804
    07-09-2014 12:25 PM Go to last post
  13. RE: New Item Imports and Product #

    I think we have a misunderstanding. My question... if I can make it easier to understand. I have JDS product # CRY250 already in "Active" status....

    Started by dickstrophies, 06-29-2014 08:24 AM
    • Replies: 9
    • Views: 25,940
    06-29-2014 05:50 PM Go to last post
  14. Back button in browser upon checkout blocks IP address

    (Back button in browser upon checkout blocks IP address.) David, I brought this up before in a voice conversation. I know that it is there to block...

    Started by dickstrophies, 05-08-2014 04:23 PM
    • Replies: 4
    • Views: 11,045
    06-29-2014 04:56 PM Go to last post
  15. New Item Imports and Product #

    David, At some point in the last year did you change the product # error checking mechanism, upon catalog import? From checking and matching the...

    Started by dickstrophies, 06-29-2014 07:47 AM
    • Replies: 1
    • Views: 6,008
    06-29-2014 08:03 AM Go to last post
  16. Difference between product family and product type category

    Can someone explain the intended use of product families versus type categories? In Shopkart, the pull-down menu (like in Products, at top of the...

    Started by bcstlmo, 01-28-2014 12:04 PM
    • Replies: 1
    • Views: 10,778
    01-28-2014 12:47 PM Go to last post
  17. 403 - Forbidden Access to This Server

    David, I'm replacing product photos on website. I'm getting the error below....

    Started by dickstrophies, 12-08-2013 03:22 PM
    • Replies: 0
    • Views: 5,032
    12-08-2013 03:22 PM Go to last post
  18. Adding products to 2 websites

    We have 2 websites and are adding our own custom products to both sites. Is there a way to transfer the data for the product from 1 site to the...

    Started by halphalan, 11-22-2013 11:26 AM
    • Replies: 1
    • Views: 6,472
    11-22-2013 11:54 AM Go to last post
  19. JDS Updates

    We just uploaded the 08/19/2013 JDS update. Unless I did something incorrectly it does not look like there were any new products included in this...

    Started by Excalibur Group, 08-21-2013 01:09 PM
    • Replies: 1
    • Views: 6,532
    08-21-2013 01:27 PM Go to last post
  20. Product Updates

    Is there any information in regards to availability of new products from PDU, JDS, CAT and Marco?

    Started by Excalibur Group, 08-14-2013 12:35 PM
    • Replies: 1
    • Views: 5,427
    08-15-2013 09:20 PM Go to last post

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