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Forum: Technical Support

Ask any technical support questions in this forum. If you are unsure of how to accomplish a certain task in BizWizard ShopKart the user community can review your technical support issues as well as NetSoft Studio Technical support staff and assist you with answers to your questions.

  1. Tropar price increases

    Hi, I noticed Tropar has some price increases...when will the software be updated with those??

    Started by jlady, 1 Week Ago 03:50 PM
    • Replies: 1
    • Views: 24
    M. David Matney
    1 Week Ago 04:14 PM Go to last post

  2. Text on Home Page Jumbled

    All of sudden the center text on my home page is all out of whack. http://www.expressionsengraved.com I haven't changed any of the text for quite...

    Started by datakes, 1 Week Ago 09:48 PM
    • Replies: 4
    • Views: 49
    M. David Matney
    1 Week Ago 08:51 AM Go to last post

  3. Copying web store issue

    Why when I copy my web store do I loose my products? I am selecting copy products when I make the copy. I am sure it is a simple step I am missing....

    Started by edduprey, 12-22-2011 10:44 AM
    • Replies: 3
    • Views: 93
    M. David Matney
    12-22-2011 01:03 PM Go to last post

  4. is it possible to reset the Product Number?

    Some of our part numbers have gotten really long due to repeated inserting of characters to randomize the Product Number. I think it happened on...

    Started by Briana312, 11-27-2011 06:19 PM
    • Replies: 1
    • Views: 83
    M. David Matney
    11-28-2011 07:43 AM Go to last post

  5. Prices in Topmost catalog are way different from shopcart unit cost!

    I just noticed that the prices in Topmost are wrong. I was comparing the prices from the topmost catalog and some are way off. For instance...

    Started by jlady, 08-25-2011 04:12 PM
    • Replies: 3
    • Views: 215
    M. David Matney
    11-25-2011 05:26 PM Go to last post

  6. Tracking # of people who leave while logging in to order

    Is there anyway we can see how many people leave the shopping cart from the "Google generated" login Image Verification?

    Started by Big Sky Awards, 09-14-2011 10:21 AM
    • Replies: 1
    • Views: 293
    M. David Matney
    09-15-2011 07:35 AM Go to last post

  7. Product Search issue

    I recently discovered I have a part in my product database that does not show up via the Product Search function on the front end of the website. It...

    Started by CollegiateAwards, 08-30-2011 11:08 PM
    • Replies: 1
    • Views: 146
    M. David Matney
    08-31-2011 07:22 AM Go to last post

  8. Mass Price Adjustments

    Mass pricing adjustments are a wonderful tool. My challenge is that once the change is implemented, and I've set a markup of XXX%, once I close the...

    Started by rcbawards, 08-18-2011 01:31 PM
    markup, mass price adjustments
    • Replies: 2
    • Views: 211
    Big Sky Awards
    08-22-2011 01:42 PM Go to last post

  9. Order disappeared - help

    This is maddening. It has happened a bunch of times over the time I have used BW but just now I updated payment information on an order, then I got...

    Started by 5StarAwards, 07-15-2011 12:03 PM
    • Replies: 3
    • Views: 302
    nielsnorby
    07-18-2011 06:36 AM Go to last post

  10. Promotional Products website link

    So I'm wondering if anyone uses a link from Shopkart to go to their promotional products search website. I am getting ready to build a Sage webstore...

    Started by 5StarAwards, 05-29-2011 02:19 PM
    • Replies: 2
    • Views: 432
    nielsnorby
    06-01-2011 06:14 AM Go to last post

  11. Default View Products per Page: 20 or All?

    When a user is on the site, the default view for products is 20, with choices of 20, 36, 52, 72 or ALL Products Per Page. Is there a way for us to...

    Started by rcbawards, 05-07-2011 01:30 PM
    default view
    • Replies: 1
    • Views: 317
    M. David Matney
    05-09-2011 07:31 AM Go to last post

  12. Bulk Product Change / Product Search Bug?

    I updated my Tropar catalog from the Master Catalog yesterday. It brought in the new products with a status of Inactive, like it's supposed to. I...

    Started by CollegiateAwards, 05-03-2011 07:25 AM
    • Replies: 7
    • Views: 465
    CollegiateAwards
    05-03-2011 02:04 PM Go to last post

  13. Crystal D PDF's missing

    Although I checked that I wanted the PDF's updated, when I activate Crystal D's items, the PDF link appears, but when I click on it, there is nothing...

    Started by Big Sky Awards, 04-15-2011 07:19 PM
    • Replies: 4
    • Views: 489
    M. David Matney
    04-21-2011 02:34 PM Go to last post

  14. How do we get products from new suppliers

    So there have been several suppliers added to Shopkart since I joined, and I don't have their items in my kart. I have added Timecraft myself, for...

    Started by 5StarAwards, 04-10-2011 07:18 AM
    2 Pages •
    1 2
    • Replies: 15
    • Views: 1,078
    M. David Matney
    04-21-2011 05:47 AM Go to last post

  15. Catalog updates ?

    Other than the additions of Crystal-D and TimeCraft catalogs, has any of the others suppliers catalogs been updated?

    Started by Big Sky Awards, 04-16-2011 09:32 AM
    • Replies: 0
    • Views: 220
    Big Sky Awards
    04-16-2011 09:32 AM Go to last post

  16. Version

    Version updates? I notice that we are now up a couple versions from the last ShopKart release notes. Did the latest two version upgrades...

    Started by CollegiateAwards, 03-26-2011 09:16 AM
    • Replies: 0
    • Views: 252
    CollegiateAwards
    03-26-2011 09:16 AM Go to last post

  17. Making a logo appear in address bar / bookmark menu

    Can anyone shed some light on how I can make a small logo appear in the address bar / bookmark menu of a browser for my ShopKart site? I think I...

    Started by CollegiateAwards, 03-21-2011 08:35 AM
    • Replies: 1
    • Views: 330
    M. David Matney
    03-21-2011 10:40 AM Go to last post

  18. ShopKart sites down?

    9:45 PM Central time and I can't get into my ShopKart administration page, nor is the ShopKart site visible. I checked some other ShopKart retail...

    Started by CollegiateAwards, 03-20-2011 07:57 PM
    • Replies: 2
    • Views: 378
    Big Sky Awards
    03-20-2011 08:38 PM Go to last post

  19. ShopKart adding an "s" onto the end of my customization options?

    I've created a few new product attributes in ShopKart. When I do that there is a user-defined field that specifies the name of the attribute and...

    Started by CollegiateAwards, 03-18-2011 01:17 PM
    • Replies: 1
    • Views: 322
    M. David Matney
    03-18-2011 04:29 PM Go to last post

  20. Discontinued items, not a Tech problem

    On the distributors that are preloaded into ShopCart, does anyone have a list of discontinued items. It seems that those companies love to tell you...

    Started by Big Sky Awards, 01-05-2011 06:19 PM
    • Replies: 9
    • Views: 950
    5StarAwards
    03-17-2011 05:28 PM Go to last post
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