shipping balance due

[awardsguy]

The other day we sent out 3 packages (different accounts) via UPS. Two of the three were no problem, but the third left a shipping balance due even though the order was from a net 30 customer. Why would the order show the shipping due? This used to happen when we first used BizWiz, but doesn't happen very often now. I probably have 12 orders that I can't completely close out because of this same problem.

Can someone help us figure out what we're doing wrong?

The customer has plenty of credit left, so I don't think that's the issue.

[M. David Matney]

This usually happens if you open an order on Machine #1, and then go to Machine #2 and open the same order. The first machine to request an update to the order will do the update. The second machine will get a message similar to the following:

"Another user has modified this record. do you wish to overwrite their changes"

When you get this message you are presented with the option to

Overwrite the other users changes
Copy your changes to clipboard

The correct options is to copy changes to the clipboard, then reopen the order to review the changes made by the other user.

If you take the overwrite the other users changes, you can cause the inconsistencies you are indicating is occuring.